I can't remember the last time I had an order completed in its entirety without something getting f***ed up or something getting left off. It's absurd. Hasn't the restaurant industry ever heard of stenographers?! Or perhaps those little things called date books?! Surely, someone with responsibility at Rock Bottom Brewery has experience with history books! All of these things exist to provide a written record of everything from the critical to the trivial! That the same logic doesn't apply to a process that screams for accuracy like taking down made-to-order food requests mystifies me to no end...
You know where The Gripe Guy gets the best service? Motherf***ing Waffle House. You know why? Cuz they write that sh*t down! And, seriously, with all its contingencies and intricacies, the Waffle House menu is 10x more complicated than the menu at some trendy dump like Apres Diem here in Mid-Town Atlanta, yet there I'll shell out $10 for a crab cake appetizer from a server with a memory that's allegedly like a bear trap and get the calamari instead! Damn!
So, to all the restaurateurs on planet Earth, please go back to the tried and true practice of writing customer orders down. If you don't, there's only one word I can think of: hostages.
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Really? Giuseppe's? That's all I've got on that.
ReplyDeleteI hate it when they don't write the orders down, too. It's just showboating. Then they get it wrong and make themselves look even more ridiculous. There is, however, one thing I hate more. That would be the waiters who think it's perfectly acceptable to sit down at your table to take your order, but still not write it down. I literally said this to one of these jerks once: "Get the f**k up from my table! You aren't my friend! And if you f**k with my food for saying this in any way I'll come back into the kitchen and beat the sh*t out of your entire wait staff!" Of course, this was pre-medication.
ReplyDeleteWow, Vince...I'm glad that was not me taking your order. I think I would have cried...just one tear. I heart your medicine. Also, Gripe Guy - you should give some love to your wife, who is a high maintenance eater...hence your knowledge and HATE of "hipster-doofus" servers who don't write down orders and deliver MEAT to your veggie wife. Nice Gripe - Gripe Guy!down orders and deliver MEAT to your veggie wife. Nice Gripe, Gripe Guy!
ReplyDeleteI heart my medicine too, Beth! It keeps me from assaulting random idiots. It doesn't keep me from thinking about it, it just keeps the follow-through down.
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